At Sadie Crafts, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

Returns

We accept return requests within 7 days of receiving your order. To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition that you received it.

  • Proof of purchase (such as an order confirmation email or receipt) is required.

To initiate a return, please email us at [email protected] with your order number and reason for return. Our team will review your request and provide return instructions.

Please note:

  • Return shipping costs are the responsibility of the customer.

  • We recommend using a trackable shipping service as we are not responsible for lost return shipments.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–10 business days.

  • Refunds will be issued to the original payment method or offered as store credit, depending on your preference.

Non-Returnable Items

Certain items are non-returnable:

  • Personalized or custom-made products

  • Opened kits or items with missing parts

  • Sale or clearance items

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at [email protected]. Please include a photo of the item and your order number so we can assist you quickly.

Cancellations

Orders can be canceled within 12 hours of placement. After this window, we begin preparing your order for shipment and may not be able to cancel it.

Contact Us

For any questions regarding your return or refund, please email us at:

Sadie Crafts
Email: [email protected]